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Careers

Salesforce.com Administrator

Job Number: JOB00004
Job Name: Salesforce.com Administrator
Job Description: ? Provide outstanding daily operational support of the Salesforce.com system; which includes lead management, contact management, account management, opportunity management and forecasting for both the direct (field) and indirect (channel) sales organizations ? Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business program managers and technical resources when necessary ? Comprehension and capability of meeting Service Level Agreements (SLAs) ? Proactively improve the sales user experience and make sales tools a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience ? Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool ? Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of Salesforce.com ? Increase sales productivity by streamlining business processes and tools ? Perform data quality management; including data analysis, quality checks, uploading data and ad hoc reporting ? Learn and understand our enterprise systems and how they are integrated; including but not limited to Customer Relationship Management (CRM) , Enterprise Resource Management ? Oracle (ERP), ?Systems, Applications, and Products in Data Processing? (SAP), Customer Master, and Data Warehouse/Enterprise Business Intelligence (eBI), which are essential to this role
Job Requirements: ? Excellent English language; including verbal, written and comprehension skills ? Excellent customer service and telephony skills, including the ability to host conference calls and collaboration sessions online ? Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication ? Experience with sales processes and systems improvements, including testing of those processes and tools ? Excellent multitasking skills with the ability to manage multiple requests, perform diverse job functions and support a high-performing, successful sales team ? Excellent time management, analytical and problem solving skills in a constantly changing and fast-paced environment, while maintaining a strong attention to accuracy, details and outstanding customer service Must be flexible to work in a 24x5 model that has three shifts
City: Bangalore
Country: India
Work Hours: